Qwest Rides Ng – Refund Policy
At Qwest Rides Ng, we are committed to providing a safe, reliable, and fair service for both riders and drivers. This Refund Policy outlines the circumstances under which refunds or adjustments may be issued. By using our platform, you agree to the terms stated below.

 

1. Rider Refunds
1.1 Trip Cancellations

Before driver acceptance: Riders can cancel a trip request at no cost if the driver has not yet accepted the ride.
After driver acceptance: A cancellation fee may apply if the rider cancels after the driver has already accepted the trip.
Driver delays: If the driver arrives significantly late (10+ minutes beyond the estimated time), the rider may cancel without penalty.

1.2 Fare Adjustments
Riders may request a fare review or refund in the following cases:

• Incorrect fare calculation due to technical errors.
  Route deviations by the driver resulting in overcharges (excluding cases where the rider directed the driver).
  Trips not completed due to driver misconduct or safety concerns.

1.3 Unsatisfactory Service
Refunds may be considered if:

• The ride was unsafe or improperly conducted.
  The driver failed to complete the trip.
  Duplicate charges occurred.
  Refunds are generally processed as credits to the rider’s Qwest Rides Ng wallet or original payment method within 5–10 business days.

2. Driver Refunds & Adjustments
2.1 Cancellation Fees

Drivers will receive cancellation compensation if a rider cancels after a set grace period (typically 2 minutes after driver acceptance).
If the rider fails to show up after the driver waits the required waiting period (5 minutes), the driver will receive a no-show fee.

2.2 Trip Fare Adjustments
Drivers may request a review or adjustment if:

• A technical error led to incorrect fare calculation.
  The rider did not pay the correct agreed fare due to system issues.
  The driver completed the trip but payment was not properly recorded.

2.3 Fraud Protection
Qwest Rides Ng reserves the right to withhold refunds or adjustments in cases of fraudulent activity, repeated misuse of the platform, or policy violations by either riders or drivers.

3. Exclusions
Refunds will not be provided for:

Rider’s change of mind after trip completion.
Minor delays due to traffic, weather, or other unavoidable circumstances.
Disputes where evidence shows the trip was completed as requested.

4. How to Request a Refund or Adjustment
Riders and drivers can submit refund or adjustment requests directly through the Qwest Rides Ng app Help Center or by contacting support@qwest.ng within 48 hours of the trip.
All claims will be reviewed on a case-by-case basis, and supporting evidence (trip details, screenshots, receipts, etc.) may be required.

5. Final Decision
All refund and adjustment decisions are made at the discretion of Qwest Rides Ng. The company’s decision is final to ensure fairness, transparency, and the integrity of the platform.